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Privacy Policy

Last updated: 18 October 2026

This notice explains how R Termites Malaysia Services (SSM 202103310816), trading as R Termites Malaysia ("we", "us"), handles personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

What we collect

  • When you contact us: your name, phone number, area or address, and any photos or details you send by WhatsApp or phone so we can arrange an inspection and quotation.
  • When you visit this website: usage data collected through cookies and similar technologies by Google Analytics 4 (via Google Tag Manager) and, if enabled, Microsoft Clarity: pages visited, clicks on our WhatsApp and call buttons, device and browser type, approximate location and referring site. We do not collect your name or contact details through this website: it has no contact forms.

Why we use it

  • To respond to your enquiry, arrange inspections, prepare quotations and carry out and follow up on treatment.
  • To understand how visitors use the website and improve it.
  • To meet legal, accounting and regulatory obligations.

Who we share it with

We do not sell your personal data. We share it only with service providers who help us run the business and this website (for example Google for analytics, Meta for WhatsApp messaging), and with authorities where the law requires. Some providers may process data outside Malaysia.

Cookies

Analytics cookies help us count visits and see which pages and buttons are used. You can block or delete cookies in your browser settings, or use Google's opt-out browser add-on for Google Analytics. The website works without them.

How long we keep it

We keep enquiry and job records only as long as needed for the purposes above, including any monitoring period, warranty and our legal record-keeping obligations.

Your rights

Under the PDPA you may ask to access or correct the personal data we hold about you, or withdraw consent to its use. Contact us by WhatsApp or phone on 012-388 8844.

Changes

We may update this notice from time to time. The date at the top shows the latest version.

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